Organized by Social Care Skills (SAA Trusted Partner)
Serious incidents can happen in any social care service. When they do, the quality of the immediate response is critical – but effective incident management does not end when the immediate situation has been brought under control.
Managers and practitioners need to consider what happened, whether everyone is safe, who needs to be informed, what actions are required, how the incident should be recorded and reviewed, and what needs to change as a result. This course explores the complete process of managing serious incidents, from the initial response through to review, organisational learning and improvement.
Date & Time: 27th October, 10:00 AM – 4:00 PM
Live Online via Teams
Register here or using you SAA Member discount following this link.
Course Content
The course explores the principles and practical components of effective quality assurance within chThe course begins by exploring what may constitute a serious incident and why different incidents require different levels of response, management oversight and escalation.
Participants will consider the immediate priorities following an incident, including ensuring safety, responding to injuries or immediate risks, safeguarding children and young people, supporting staff, preserving relevant information and establishing an accurate understanding of what has occurred.
The course will examine management decision-making during and immediately following serious incidents. This includes determining who needs to be informed, when senior management involvement is required, when external agencies should be contacted and how responsibilities should be coordinated when several professionals or organisations are involved.
Attention will be given to effective incident recording and the importance of distinguishing factual information from assumptions, interpretations and professional analysis. Participants will consider what good records should demonstrate about the incident, the response and subsequent management oversight.
Regulatory notifications will be considered as one element of incident management, but the course is not focused solely on notification requirements. Instead, participants will explore the wider responsibility to ensure that serious events are appropriately managed from beginning to end.
The course will then move into post-incident review. Participants will consider how to establish what happened, identify contributing factors, evaluate whether existing plans and risk assessments were effective and determine whether different actions could have reduced the likelihood or impact of the incident.
Attention will also be given to repeated incidents and emerging patterns. Participants will explore how individual incidents can be analysed collectively to identify themes relating to particular children, locations, times, staff practice, environmental factors or organisational systems.
Finally, the course will consider how learning should be translated into action. This may include changes to risk assessments and plans, staff support or training, management arrangements, procedures, environmental measures or wider service development.
For more details about our offers and to explore other online seminars, visit Social Care Skills website: https://socialcareskills.co.uk/